Frequently Asked Questions

How do I get from Cancun Airport to my Hotel?

The best way to get to your Hotel, Airbnb or destination from Cancun Airport, is to use private transportation services, because private services are safer and more efficient, not to mention that they take you directly to your destination, without the need to make stops or wait for more travelers to arrive and depart. Another method is renting a vehicle or using ADO (Bus Service), consider that ADO is a shared service and it will be necessary to wait until the bus is full to leave the terminals.

How can I pay for my reservation?

At Airport Shuttle you can pay for your reservation online using PayPal, credit or debit cards (Visa and Master Card). You can also pay cash on arrival*.
*You can only pay cash for daytime arrival services.

Is Unique Private Transportation open 24hrs?

Currently, the customer service area only operates during the day, but scheduled transfers are available 24/7, 365 days a year.

How far in advance do I have to book?

You can make your reservation up to 12 hours in advance. We recommend that if you make a last minute reservation, please make the payment in order to guarantee your service.

Will I share the car with someone else?

No, all our services are private, this means that there are no waiting lines and no multiple stops before your destination.

How long will my driver wait for me?

In the case of your arrival, your driver will wait for you up to 40 minutes after your flight lands, because we know that once you arrive at the airport you have to go through customs and then collect your luggage. If you notice that it is taking you more than 40 minutes it is extremely important that you contact us to avoid a no-show.
In the case of departures, the maximum waiting time is 10 minutes, so we recommend you to check out before your scheduled pick up.

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