Unique Private Transportation: Our Cancellation Policy

Arrival Instructions

After clearing customs and collecting your luggage, please proceed to the main exit for ground transportation. Look for the "Unique Private Transportation" sign, held by one of our friendly representatives, positioned next to the welcome bar. Our staff will be waiting to greet you and assist with your transfer to your destination. As a courtesy, we will be monitoring your flight arrival time, including customs and baggage claims. If your arrival is taking longer than the expected 40 minutes, please notify us immediately so we can adjust our plans accordingly and avoid extra charges. 

Departure Pickup

When it's time for your departure, we recommend that you check out 15 minutes before your scheduled pick-up time. Please note that the maximum waiting time is 15 minutes after the scheduled pick-up time. If you are not ready within this timeframe, we reserve the right to apply a "no show" fee. For your departure pickup, we factor in the travel time plus an additional 3 hours for airport check-in and security procedures. If you would like to arrive at the airport earlier, it is your responsibility to communicate this preference to our team.

Scheduling Changes and Cancellations

For your convenience, we offer flexible scheduling options. If you need to modify your timetable or make any other changes to your transportation services, please do so before 6:00 PM the day prior to your scheduled pick-up. After this time, changes may be subject to additional fees or availability constraints. In the event of a flight delay, we will be attentive to your actual arrival time. However, if you miss your scheduled flight, we cannot guarantee a rescheduling of your transportation service, and no refund will be provided. It is crucial that you notify us immediately if you miss your flight, as this will increase the chances of rescheduling at no additional cost.

Refund and Payment Policies

Cancellation Refunds
If you need to cancel your transportation service, please do so at least 24 hours prior to your scheduled pick-up time to receive a full refund. Cancellations made within 24 hours of the pick-up time are not eligible for a refund.

Payment Procesign
Refunds made by credit card can take 3 to 30 days to be reflected, depending on your bank's policies. Refunds made through PayPal are processed in 24 hours.